Category Archives: Douglas Johnson

Customer Service in #MTGFINANCE

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Written By:

Douglas Johnson @Rose0fthorns
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Let’s say for the sake of argument that you’re new to the whole financial side of Magic. You’ve traded a bit at your local store, you’ve overheard discussions about how X card is worth X price now, and you’ve bought cards on TCGplayer or SCG before. Now you want to become financially savvy, and make the most out of how to sell your cards at their peaks while buying cards at their lows. There’s a whole pile of articles out there to help you do that. One of the more recently published comprehensive guides to selling a card was written by our own Travis Allen, and is a great place to start.

Unfortunately, the card you sold doesn’t just magically disappear and transform into those crisp dollar bills we all know and love. It’s not like all of your cards are double-faced, where the other side holds real (your country here) currency. You have to ship the card to another human being (or store, but for the sake of this article we’re assuming that you will be selling to other people). A person that has hopes, dreams, and emotions. Just like you.

Instead of focusing on bulk today, I’m going to try and go over one of the oft-forgotten aspects of this whole #MTGFINANCE thing; customer service. We’re going to look at some common mishaps and situations that sometimes occur when a buyer purchases a card from a seller, and then talk about some solutions and practices that each party can remember to help approach a resolution. I’ve been on both sides of these situations, and can understand how frustrating it can be.

Situation 1: Cards Lost in the Mail

This is one of the more common things that will cause a buyer and seller to interact with each other when working through a platform like TCGplayer, eBay, or Pucatrade. These websites generally allow the seller 6-8 business days before the buyer can take action, to account for sometimes slow service by the USPS. Sometimes time passes, and the card still hasn’t shown up. So what do you do as a buyer? What do you do as a seller?

You might already be thinking that almost every situation where this has happened can be preemptively solved by shipping with tracking, and you’re not wrong. Shipping securely in a bubble mailer with a PayPal shipping label for $2.45 is a (relatively) cheap way to increase the probability that the package will reach its’ destination. Unfortunately, that’s not always economically viable for either party. If I buy an Overgrown Tomb from a local player at $4 and then ship it to someone over Facebook for $7, there’s literally zero point in me putting tracking on that card alone unless I pass those shipping costs onto the buyer. In that case, the buyer will gladly purchase the shockland from some other venue where he/she can avoid paying close to 30% more.

My personal rule is that I provide free tracked shipping for any order totaling $25 or more. My margins are safe enough at that point to make it worth tracking, and it encourages the buyer to purchase more cards to hit that number. For orders totaling $24 and under, I ship in a PWE (Plain white envelope) with a stamp. There are a bunch of other articles out there on how to ship a Magic card safely and securely, so we won’t spend anymore time on that here.

As a Buyer

If you’re purchasing cards from TCGplayer or eBay, remember that the expectation is on the seller to get you those cards in that 6-8 business day window. If you order cards on a Saturday and they’re shipped out Monday morning, it’s not the fault of the buyer if those cards don’t arrive in time for your Friday Night Magic (unless you specifically agreed to and paid extra for expedited shipping, but TCGplayer doesn’t allow this). Give yourself that window of at least a week and a half for the cards to arrive, or be ready to pay the extra shipping cost.

Okay, so now it’s been 9 business days and your Grafdigger’s Cage that was shipped in a PWE still didn’t come in the mail. You’re not happy. I get that. However, it’s not exactly going to reflect well on you if you use the TCGplayer/eBay/Puca messaging system to immediately berate the buyer and demand a refund, or by leaving scathing feedback. Our USPS system is far from perfect, and sometimes stuff gets lost. This is the part where you politely message the seller, and let them know about the situation. Your card(s) didn’t show up, and you waited the appropriate amount of time. If the seller knows what they’re doing and takes the actions that I’ve detailed in the next few paragraphs, they’ll make it right with you because they don’t want to lose your trust (and your future dollars) as a seller.

As a Seller

We all dread this email (or Twitter/Facebook) message. Some variant of “My cards still haven’t shown up yet..” While the dollar value isn’t going to be too high if you’re using tracked for high-end orders, it’s still annoying to think that you might have put the wrong address on the PWE when mailing out those orders. So what do you do?

First of all, don’t accuse the buyer of stealing or lying. That’s not going to get you anywhere close to a positive feedback review, and it doesn’t help to resolve the situation. If you do feel like something is sketchy, I would absolutely send a report to the real customer service representatives at TCGplayer or eBay (although I highly doubt eBay will do anything to help the seller). At the very least, the platforms can keep track and see if the buyer forms a pattern of making the same claim to other sellers on a regular basis.

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Secondly, don’t just immediately apologize and refund the order. This is a big mistake that I’ve heard happens a lot. Most players will still want that card instead of just their money back, because then they have to go through the process of finding another copy for the same price. If you do own another copy of that Grafdigger’s Cage, just ship it to the buyer. Double Triple check the address and name on the PWE, and take extra care to make sure that it’s being dropped off at the post office instead of just leaving it in your mailbox and risking it getting stolen.

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Situation 2: Condition Disputes

This is the other common issue I’ve run into, as both a buyer and a seller (Not that I run into this often as a TCGplayer seller….). Different people are taught how to grade Magic cards differently, and those opinions can clash when one party receives a card that they believe is in a worse condition than what they ordered. Even some of the superstores like SCG, Channelfireball, and Cardkingdom have different grading scales; I’ve bought cards from SCG at “Moderately Played” and immediately sold them back to Cardkingdom where they were graded as “Slightly Played”.

As a Buyer

This might start to sound repetitive, but the first step is to contact the seller without exploding in a fit of rage. Sometimes there’s a mark on the card that was only visible in a certain light, and sometimes two cards from inventory get swapped on accident so someone gets MP and the other person gets NM. It happens, we’re all human. While not an absolute law, it’s a good rule of thumb to follow that an LP card (in place of NM) gets a 10% partial refund, MP gets 15-20%, and HP is 30-35%. It helps if you have pictures of the card that you received to help make your case, although TCGplayer doesn’t allow buyers and sellers to send images between each other so you’d have to provide email addresses or imgur links.

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This is not an excuse to go around and complain to every seller you buy cards from, and think of yourself as a “super harsh grader”, which is something I’ve heard before from a buyer. There are some buyers out there who think they can get 10% off every single purchase just by claiming LP on the cards they buy, expecting a discount. This behavior is absolutely kept track of by TCGplayer and Pucatrade, and crying wolf will leave you helpless when you actually get sent a MP card when you wanted NM.

As a Seller

Grade your cards realistically before listing them. I’ve heard a lot of people say “Oh I’m a conservative grader like SCG” or “I grade dual lands differently because they’ve been around for 20 years, so this one is actually LP ‘for its age'”. No. None of that. @ZachSellsMagic summarized card grading in a single tweet that I’ve since taken and started using in my conversations with sellers who disagree with me when selling me cards. (Also, Zach is absolutely worth a follow on Twitter.)

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Look at the card from multiple angles of light to see if it has any markings that are invisible from only one perspective. Water damage, scratches, and grime are all more elusive forms of wear that go unnoticed without proper grading, and it’s always better to get that customer feedback that says they expected a worse for wear card rather than the dreaded email saying that their NM card was actually LP. Grade what the card actually is, instead of what you wish it was. This is especially true for foils, where a buyer of a NM foil is much more likely to be more critical.

End Step

I spent way more words than I expected to while writing this, but I think that’s fine. If this gets a positive response, I’ll write another one next week where I go over more niche and advanced scenarios involving customer service to ensure that even strangers come back to you for repeat business. I still believe that this is a hugely under-reported aspect of this #MTGFINANCE banner that’s all the rage right now, and some people are going to get in over their heads.

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This is your goal.
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My TCG store, CardGarden

On a closing note, remember that as a TCGplayer/Pucatrade/eBay salesperson, you are your own Public Relations person. SCG, CFB, CK, ABU… They all have a person specifically trained to deal with situations like the ones stated in the article. When you decide to become an independent seller, all of that burden goes to you and you only. Even if it looses you a few dollars on a transaction when you have to give back 10% to someone who you didn’t think deserved it, that customer service will make them more likely to come back to you again and again.

 

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A Break From Bulk for Those Who Can’t be Buylists

Written By:

Douglas Johnson @Rose0fthorns
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We’ve been focusing on bulk, both common and rare, for the past few weeks. If you were comatose and missed one or all of those articles, you can find them each here to catch up;

I’ve got one more article up my sleeve in that little “trilogy” if you want to call it that, but it can wait until next week because this article is unlike most of my others in that its’ time sensitive. We haven’t really talked a lot about Eternal Masters in this column because buying those cards at retail and crossing my fingers isn’t normally how I operate. I’m in a fortunate enough situation that I’m one of the only “buylists” within about an hour drive, so a lot of collections and singles at buylist just come my way due to word of mouth. A lot of my writing has been geared towards helping you be that guy, or how to get around being region locked if you’re forced to compete with a huge store.

This article goes against the grain in that it’s a strategy that I wouldn’t personally use because of how I’m “region locked” out of it, and the margins are too low for me when I have individuals selling me cards at buylist. However if you live in an area where trading as a whole is still alive and well, then you might be able to use these tips to pick up some cards with a low buylist-to-retail spread in trade, or build a deck for cheaper than you might otherwise have to pay for it.

It’s no secret that the difference between the low and mid spread on Eternal Masters rares is pretty thin already, with some rares being available on TCGplayer for 60% of their “median” value. Look at the “featured seller” in the top right of each of the below pictures to see what I mean. This drops even further if you’re a smart consumer and use Facebook/Twitter to purchase your cards at 10-15% less than the available low. Even if we haven’t hit the absolute possible low that the card will ever reach, we’re damn close enough that I feel comfortable in this strategy. That is, if you have a highly active local group of traders who aren’t sharks.

Sinkhole

Gamble

Maybe you can already see where I’m going with this. If you’re located in an area where trading at TCG median is still relatively common, then it’s possible to buy cards at 60% of the TCG median, then trade them out for cards that have a significantly lower spread between the buylist and retail. Do I know of any such cards? Well, here’s a couple of hitns to get you started.

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Sedge

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galerider hive

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There’s a ridiculous spread on certain competitive Slivers right now for whatever reason, at least according to SCG. They’re paying almost retail to fill up on cards that are played in the Modern slivers deck, and you can find these in binders for $4-5 each. Based on our previous discussion, here’s an example arbitrage purchase and follow up trade you can make.

The cheapest available NM Sinkhole on TCGplayer right now is $9. If you go on Facebook/Twitter right now, scour through the various groups/backpack grinders, you can probably find one or several for $8. When those come in the mail, you walk into your LGS and say “I’m looking for Galerider Sliver and Sliver Hive. I have Sinkholes (or whatever EMA card you bought).

If you find someone with Galeriders that you can trade for at $4.50 (their TCG median price as of 6/21/16), then you can get three copies plus a dollar throw-in for your $8 Sinkhole.

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Is this highly specific scenario going to occur every time? No, of course not. In fact, there’s more than a negligible risk involved because we’re waiting on our TCG/Facebook/Twitter seller to ship the card and arrive 3-4 days later, then we’re hoping that SCG’s buy price on these Slivers holds strong over the course of that week. I’m not to worried about that latter fact in this example because Slivers are such a strong casual pickup in the long run, but I think you get what I mean.

The “worst case snenario” here is that you paid $8 for a Sinkhole, which I think is still a pretty fine buy for the long haul if you’re into long term speculation on Eternal Masters singles. It’s certainly not a foolproof arbitrage strategy and it’s not even something I’ve tested personally, but it’s an idea for those of you who still have a lively trading scene at your LGS or PPTQ. Personally I have to pay state sales tax on anything I purchase from TCGplayer, so any small spec target I buy from there is automatically slightly less attractive.

End Step

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This happened with Moat over the weekend. A single party purchased all available copies on SCG and TCGplayer, then posted a video to Facebook that said something along the lines of “I just bought all the Moats on SCG and TCG. I’m going to wait 30 minutes before buying all of the ones on eBay as well. If you want to get Moats anywhere else, now is your chance.”

While most individuals in this community use the term “buyout” incorrectly, this would be one of the few examples where the word rings true. It’s highly unlikely that the card will fall to its’ previous low of $350, but there will be at least a few people who decide that $700 is a little high for a card in their Commander deck, so be looking for those to hit the market on TCGplayer or eBay. There’s also the option of grabbing Italian copies for significantly cheaper, considering the Master Buyoutmancer didn’t touch the foreign copies.

For what its’ worth, there are two NM copies on TCGplayer for $400 each as I’m finishing up this article. I’m tempted to grab them, but that NY sales tax really bites at that high of a number. I think I’m gonna leave them alone for now, as I don’t want to risk that amount of capital on a card that I’m not confident people are ready to buy into post-spike.

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I’ll see all of you next week, when we return to a new discussion on bulk rares. Thanks for reading!

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Dimes to Dollars 102

Written By:
Douglas Johnson @Rose0fthorns
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It’s no secret that I absolutely love bulk rares. I’ve written multiple articles on the subject, and I pride myself on having a pretty solid niche in a community with so many prolific writers. If you’re interested in a couple of primer articles on what I’ve already talked about before we delve deeper down the dime ditch, you can find a piece on “Bulk Rare EDH“, and one on the difference between what I’ve deemed to be “true bulk and fake bulk.”  We’re going to touch on a little of both today, in addition to another project that I’m going to be undertaking.

Building with Bulk

The last time I wrote about Bulk Rare EDH was almost exactly one year ago, and I’ve since taken apart that Tasigur list. It ended up being too frustrating trying to play three colors with next to zero playable mana fixing, since we were locked out of effects like Cultivate and Chromatic Lantern. Half of the deck’s games were lost to mana or color screw, and most of the other half were lost because I was spending the first six turns casting cards like Eye of Ramos and Into the Wilds just to try and find a certain color of mana.

I still loved the concept of Bulk Rare EDH though, even if I found out after a quick google search that I wasn’t the designer of the format.

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So what to do now that Tasigur was a dud? Well, I decided to cut my old rule of excluding the Commander from bulk rare status. That was only a personal exception because I wanted to build banana-man anyway. I also decided to clean up the cut-off point for cards at $1.00 TCG mid, for consistency’s sake; I just promised myself that I wouldn’t use *too many* cards from the dollar box, whatever that meant. So this time, the goal was to focus on a deck with only one or two colors, for consistency’s sake. Thankfully, one of my “Maybe one day” Commander prototypes on Tappedout.net was already being led by a bulk rare, Heartless Hidetsugu. While I didn’t exactly have anyone else who was following my personal rule restrictions, I still wanted the deck to be able to scale with the level of the playgroup to some extent. Hmm… I should definitely trademark that. Maybe call it 76% or something like that?

Anyway, this is the first draft that I ended up coming up with:

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Heartless Hidetsugu Bulk Rare EDH 1.0

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Ruination is right beneath Red Sun’s Zenith in the sorcery section.

We can punish those richy-rich folk who want to crack fetchlands thanks to Ankh of Mishra, and Burning Earth will barely affect me considering I’m playing 30something Mountains and only a select few nonbasics. I think my favorite combo will end up being From the Ashes with Ankh of Mishra to kill someone outright after a Hidetsugu activation. While some might complain to me that ending games on turn 6-7 isn’t in the “spirit of Commander”, the upside is that we get in three times as many games! The curve is kind of awkward at the 3-4 drop slots, but c’est la vie.

1000% Growth (kind of)

While I was fishing through my bulk boxes to find cards for Hidetsugu and my cube, I decided double up by also pulling out all of the MP, HP, and damaged cards. Some had imperfections that I didn’t notice when putting them in the boxes, but others were damaged by customers not taking very good care of my cards when rummaging through the boxes. I have a setup where I can’t keep an eye on people because my bulk rares are at the shop, but I highly recommend doing so if you have a fat pack or so that you let people skim at FNM. There’s also the whole “theft protection reason”, but if you’re stealing bulk rares than you probably need them more than you need to read this article.

I also happily found a large chunk of cards whose prices had increased from the dime and quarter status into the $1, $2, or $5 range. I hadn’t really pawed through this bulk in the past six months (at least), so I was happily surprised that there weren’t any finance hungry sharks who stripped it clean on a weekly basis.

I know that the subheading says 1000% growth (implying that I bought all of these at 10 cents each and would sell them for a dollar each), but that’s not always true. It’s not exactly like I plan on being able to sell a dozen copies of Conjurer’s Closet over the next week at $1 each, even if I jam them in my dollar box. Most of the readers of this column don’t have a display case-esque situation, so those readers will likely be hoping to buylist the cards in the below pictures. Even in that situation, you’re still making 300-400% as long as you stuck to the rule of “Buy or trade for English, Near Mint bulk rares that have a gold symbol for ten cents each”.

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dollar stuff
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$2-$5 stuff

Mentor

Mentor didn’t exactly have a singular reason to go up, it’s just that people like drawing cards for cheap; mana and money. When a bulk rare lets you flood the board with tokens, use up extra mana, and draw cards, that card usually doesn’t stay bulk for long. While you might be mentally responding to this paragraph with “something something Bygone Bishop, I’d still stay away. Remember that Mentor took multiple years to pick up, it works on Tokens, and you only have to pay one mana per draw. I don’t actually like Bishop (Well, I like every rare at a dime, but some I like better than others.)

Impostor

I personally play Dark Impostor in my Marchesa, the Black Rose list and am usually satisfied with how effective he his in the late game. Stealing activated abilities is usually just icing on the cake, and the +1/+1 counter subtheme helps with Marchesa. However, I expect the real demand to be coming from casual vampire tribal, where players are always happy to steal abilities from other creatures and where removal is more scarce.

alchemist

Zombies. Innistrad. Return to Innistrad. Zombies. Need I say more? Oh, right. Mill. Three things combined into one card. Tokens. Four things. While I’m happy selling these out of my dollar box, I don’t fault you for wanting to eek a few more pennies out if you feel like throwing playsets in the spec box and waiting a while.

captive

While Mayor of Avabruck was the main Werewinner out of the SOI release (and one that I’ll always feel a pang of regret about when typing), several of the other previously bulk rare Werewolves suddenly transformed into $1 bills.

Shape Anew

This jumped a few months ago from a silly Modern deck that tried to put Blightsteel Colossus into play. It didn’t work out, but Modern brewers will always tinker (heh) with this kind of effect, and we could see some interesting new artifact mechanics out of Kaladesh. I’m happy with my large percentage jump, but there’s very low risk in holding onto these.

End Step

  • River Kelpie‘s movement has become much more vertical than the previous week’s MTGstocks interests have been showing. While it finally joined the dollar rare club, I don’t think this is a card that continues to sit at $1 for much longer. It’s main use is in Marchesa lists like my own, and there’s the looming likelyhood of a new Marchesa in Conspiracy 2.  Read River Kelpie a few more times and tell me why it’s not already $4-5.
  • I didn’t get the chance to write about my other bulk rare project, but don’t worry. Next week, I’m going to focus more on my experience foraying into building my first Cube! You get one guess on what the theme is.

 

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Back to Organizing (for the most part)

Written By:
Douglas Johnson @Rose0fthorns
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Welcome back, and welcome to last week’s article as well. It’s a little lengthy but I’m proud of it all the same; we went and examined the different pricing metrics of TCGplayer high, median, low, and market price. I’ve gotten a lot of positive feedback so far, so it’s definitely one you don’t want to miss.

As for this week, let’s finally get back to processing and organizing our collections and bulk stuff. Instead of getting outside and enjoying the sunshine on Memorial Day weekend, my friend Sean Love and I were hard at work in the basement where it was a solid 20 degrees cooler than the heat wave upstairs and outside. I had one more objective that I wanted to make into a reality before I started on the 400k bulk in my closet, so we got to work.

Bad Binders

Up until this point, I’ve had about nine trade binders that were between halfway and completely full at all times. They’re the Ultimate Guard “QuadRow Flexfolio”, which I would not wish upon my worst enemy. I wanted them to be able to hold playsets of cards in a single row, but the quality of the binder was shoddy and the glue holding the pages together would rip all the time even with the simple act of putting a card in or taking it out. I’m no Tolarian Community College Professor, but I would absolutely stay away from this brand of binder and look for something else that’s more structurally sound. I owned the binders for less than four months before they started to fall apart, and I feel like I threw away over a hundred dollars on them.

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So where am I going with this segue? Well, I haven’t regularly traveled with binders in almost two years. I don’t have a local FNM that’s less than a thirty minute drive, I don’t have the time to be a Grand Prix backpack grinder, and it’s not exactly like I even “trade” very often anymore (unless you count people bringing me lots of bulk to get “DJ Dollars” in trade credit). A few weeks ago, I asked myself why I’m even still using a binder system to loosely organize my relevant cards. It was a pain to constantly look through the majority of a “Green” binder just to see exactly how many Vengevine I had, and I wanted something that would help me find X card from Y set in under Z seconds. I was already constructing a framework for doing something similar with my Blueprintable commons and uncommons…. why not do the same with my “higher end” cards ($4+) that were worth selling on TCGplayer?

This article is made for those few of you who might not trade anymore, or go to events at an LGS. I recommend continuing to read especially if you have a sizable collection that you want to manage without using binders, sell by piece, or just know where your cards are for deckbuilding. Several of the pieces of advice are extremely similar to other articles I’ve written, so we’ll get set sort and alphabetize everything out of the way early. Netflix helps. I finally got started on Jessica Jones.

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Ta-Da! I mean, it obviously took a lot longer than it did for you to check out the picture; roughly about eight hours of Sean and I working to set sort and alphabetize. (A skill that he is much faster than I am at). You’ll also notice that those BCW dividers continue to come in handy, although I’ll have to trim them down by a few centimeters if I ever expect to put a lid on this box and apply any weight to the top of the lid.

Because the long term goal of this inventory box is to have everything listed on TCGplayer by the end of the week (you can see my printed-out and hastily scrawled-on to-do list in the background), we also had to grade every card in the box.

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The “Origins” pile. Definitely losing some money on these Abbots here.

Some of you may remember that I sleeve everything over $2, regardless of what box it goes in. While I was using opaque sleeves for the cards in the binders up until this point (penny sleeves can be annoying to fit into binders without crinkling, at least for my personal preference), sorting my inventory into a 5K meant that I could penny sleeve everything to make it uniform. This also helped with grading the cards easier, being able to see the front and back at a glance. If you do find research, you should be able to find 10000 penny sleeves for around $45. Here’s some research.

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Hopefully I’ll manage to list everything by the end of this week, and hopefully I’ll have enough time in the day to ship and pack all my orders. I had my TCGplayer store hidden for the past two or three months while I was working on school, graduation, GPNY and GPCharlotte, so I had forgotten what it was like to have to deal with this:

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Now that that’s all settled, we can *finally* begin to work on set sorting this bulk that’s been accumulating in my closet. Phase one (which I’m not sure if I’ve mentioned in a previous article or not) is to make another series of those divider set tags so that each pile of set sorted bulk will be easy to find and alphabetize when the time comes. For now, I’ll conclude this brief article with a prelude of what your basement/living room/bedroom might look like once you get started on this project.

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End Step:

Huh, there’s really not much to talk about here. Kind of a dry week, but that’s alright. I’m happy to see Realms Uncharted and Horn of Greed finally going off thanks to The Gitrog Monster, so I’ll be taking my copies out of the spec box and sorting them into my wonderful new inventory system, then putting them on TCGplayer. Until next week!

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